Gourmet Food Mall's Safe Shopping Guarantee gives you the most comprehensive protection available on the Web today. Only Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, Safe Shopping Guarantee protects you in THREE important ways when you shop any of the webstores in our mall:

1. We guarantee your Credit Card Safety so that you never have to be concerned about credit card security,
2. We guarantee Shopper Satisfaction when ordering products from any of our merchant webstores, and
3. We guarantee your Privacy by not releasing your personal information to any 3rd party.

Credit Card Safety Guarantee

We use the latest encryption technology to protect your personal data, including your credit card information to assure that every transaction you make at Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, will be safe. Shopping at Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, is safer than using your credit card at your local restaurant, gas station, hotel or store. So safe in fact that we will guarantee you against any loss! Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. Should any unauthorized use of your credit card take place, through no fault of your own as a result of purchases made on Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, and your bank holds you liable for up to the $50 maximum, Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, will pay this entire liability for you. That's our risk free shopping commitment to you.

Also, our mall-wide shopping cart feature allows you to easily purchase items from multiple stores while only having to check out one time. This is a great convenience feature that simplifies online shopping. However, each time that you check out, you will be asked to input your credit card information. The reason we request your credit card information each time you check out is because we do not store your credit card information. We do not believe it is in your best interest for ANY company to store your personal credit card information for retail purchases.

Shopper Guarantee

Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, selects merchants from the gourmet products and specialty food industries to be located within our mall. Many of our participating merchants are well known and trusted brands that have decades-long histories of providing consumers with quality products, excellent value and world-class customer service. Others are less well known but offer high quality, hard-to-find items. When you purchase an item in Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, that transaction is between you and our merchant tenant. Our merchants are responsible for order fulfillment and each of them have their own shipping, return and warranty policy. We encourage each of them to list these policies on the navigation bar in their webstore. If you have any questions before or after you have placed an order that are not answered clearly in their webstore, please contact the merchant directly.

Despite everyone's best efforts, we realize there may be times when a mistake is made and your merchandise isn't delivered promptly or the merchandise that is delivered isn't exactly what you ordered. In this type of situation, please contact the merchant directly at the contact information listed in their webstore to pursue a resolution. If a resolution is not met promptly, please contact GourmetFoodMall and we will intercede on your behalf to attempt a resolution with the merchant. For more information about our shopper guarantee, please contact us.
 

Privacy Guarantee

Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, knows that you are concerned about how your personal information is used and shared, and we respect the importance of maintaining the privacy of our visitors and Gourmet Club members. In short, we agree not to release your individual personal information to any 3rd party without your expressed permission. Please refer to our Privacy Policy for more information.

In addition to guarantees from Gourmet Food Mall, home of great gourmet food, gift baskets, and specialty food, and our merchants, you are further protected under Federal law.

Mail-Order Rule

The federal Mail-Order Rule, also known as the 30-Day Rule requires businesses that advertise mail or telephone-order merchandise to have a reasonable basis for stating or implying that they can ship within a certain time. Even if no shipment time is stated, the law requires Merchants to have a reasonable basis for believing that they can ship within 30 days (thus, the nickname). If a business discovers it cannot ship on time, it must seek your consent to delay shipment. If it is unable to obtain that consent, the Merchant must, without any request from you, promptly refund all the money you paid.

Fair Credit Billing Act

If you're charged for something you didn't order, you must notify your credit card provider in writing in accordance with its reporting rules and procedures and the federal Fair Credit Billing Act. Under the act, if you find such a mistake on your bill, you must send a written letter to the creditor within 60 days after the first bill containing the error was mailed to you. Consumer advocates recommend you send the letter by certified mailing with a return receipt request, so you have proof of the mailing date. The Better Business Bureau recommends that you include:

• A copy of your credit card statement showing your name and credit card number and unauthorized charge in dispute and
• A statement explaining the billing error and the dollar amount involved.

Your card issuer must respond to your letter within 30 days after it is received unless the problem is resolved within that period. While a bill is being disputed, the creditor may not threaten to damage your credit rating or report you as delinquent to anyone. In addition, most banks cover all the charges that result from unauthorized use of your credit card or limit your liability to the $50 required by federal law.